Privacy Policy

Overview

XSection (“we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and associated services.

By using XSection, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access the platform.

This Privacy Policy should be read together with our Terms of Service.

Information We Collect

We may collect the following types of information when you use our platform:

• Name
• Email address
• Company name
• Account information
• Project metadata
• Usage and analytics information
• Payment information
• Device and session information (such as browser, operating system, IP address, and device identifiers) used for security, authentication, fraud prevention, and licence enforcement.

How We Use Your Information

The information we collect is used to:

• Provide platform access
• Process subscriptions
• Improve performance
• Respond to support enquiries
• Communicate product updates
• Protect the security and integrity of the platform, prevent fraud, and enforce licensing and usage limits.

Data Storage

Your data is stored using industry-standard security measures designed to protect it against unauthorised access, loss, misuse, or disclosure. We retain your information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time.

We may retain certain information where required to comply with legal obligations, resolve disputes, or enforce our agreements.

Cookies

We use essential cookies to operate our platform. Additional analytics cookies may be used to improve performance and user experience. You can control cookie preferences through your browser settings.

Third-Party Services

We may use trusted third-party service providers to support the operation of the platform, including services for hosting, authentication, payment processing, email delivery, and analytics. These providers are contractually obligated to protect your information and may not use it for any purpose other than providing their services to us. Our service providers may process or store data in Australia or other countries where they operate.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or delete your information. To exercise these rights, please contact us using the information below.

We will respond to requests within a reasonable period and in accordance with applicable privacy laws.

Security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

XSection is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the platform. Continued use of XSection after changes take effect constitutes acceptance of the updated policy.

Contact

Questions regarding this Privacy Policy may be directed to the XSection support email.

Questions regarding this Privacy Policy may be directed to support@xsection.com.au.